Shipping Policy
This Shipping Policy explains how shipping, delivery, pickup, mobile installation, product orders, special-order items, and service-related delivery are handled by On The Spot Mobile Bedliners & Off-Road.
Service Area
On The Spot Mobile Bedliners & Off-Road serves Dallas–Fort Worth and surrounding areas with mobile installation services, spray-on bedliner services, bed covers, truck accessories, Jeep accessories, side steps, fender flares, floor mats, and related automotive products.
Shipping, delivery, and installation availability may vary based on product type, service location, supplier availability, appointment availability, vehicle fitment, and order details.
Product Shipping
Some products may be shipped directly to the customer, shipped to our business, shipped from a supplier, or delivered as part of an installation appointment.
Shipping options, costs, and timelines may vary based on product size, weight, supplier location, shipping carrier, delivery address, product availability, and whether the item is special-order or oversized.
Large or oversized items such as bed covers, truck accessories, bumpers, steps, racks, and similar products may require special handling, freight shipping, local delivery, or installation-based delivery.
Processing Times
Order processing times vary depending on product availability, supplier processing, payment confirmation, financing approval, and vehicle fitment confirmation.
Special-order, vehicle-specific, backordered, imported, oversized, or supplier-direct items may take longer to process and deliver.
Estimated timelines are provided as a courtesy and are not guaranteed unless confirmed in writing.
Mobile Installation and Local Delivery
For products being installed by On The Spot Mobile Bedliners & Off-Road, delivery may occur at the time of the scheduled installation.
Customers must provide a safe, legal, and accessible installation location. If the service location is not suitable, we may reschedule the appointment or require an alternate location.
Mobile installation appointments may be affected by weather, traffic, product delays, customer availability, vehicle condition, lighting, temperature, moisture, and other operational factors.
Pickup
If pickup is available for an order, customers will be contacted when the product is ready. Customers should not arrive for pickup until they receive confirmation that the item is available.
Proof of purchase, order information, or identification may be required at pickup.
Shipping Damage
Customers should inspect shipped products immediately upon delivery.
If a product arrives damaged, customers must contact us within 48 hours with photos of the product, packaging, shipping label, and damage.
Do not discard packaging until the issue has been reviewed. Shipping carriers or suppliers may require packaging photos or inspection before a claim can be processed.
Incorrect or Missing Items
If an order is missing an item or contains an incorrect item, customers should contact us within 48 hours of delivery or pickup.
We may request photos, order details, packaging information, or vehicle information to review the issue.
Incorrect Address or Delivery Issues
Customers are responsible for providing a complete and accurate shipping or service address.
We are not responsible for delays, failed deliveries, lost shipments, additional fees, or rescheduling issues caused by incorrect or incomplete customer-provided information.
Supplier and Carrier Delays
Some products may ship from third-party suppliers, manufacturers, distributors, or freight carriers.
We are not responsible for delays caused by suppliers, manufacturers, shipping carriers, freight companies, customs, weather, traffic, or other events outside our direct control.
Shipping Fees
Shipping fees, freight fees, delivery fees, oversized item fees, mobile service fees, and installation-related fees may vary by order.
Original shipping, delivery, freight, mobile service, and installation fees are generally non-refundable unless otherwise approved by us in writing or required by law.
Returns
Return eligibility, return shipping, refunds, final-sale items, installed products, special-order products, and custom services are handled according to our Return & Refund Policy.
Contact information
On The Spot Mobile Bedliners & Off-Road
Serving Dallas–Fort Worth and surrounding areas
Phone/Text: 469-904-9221
Email: team@otsbedlinersdfw.com
Website: https://otsbedlinersdfw.com
